PRIVACY POLICY FOR MOBILE APPLICATIONS

This privacy policy governs your use of the software application Congestion Charge App (“Application”) for mobile devices that was created by London App Works LTD. The Application is providing users with information about their location relative to London Congestion Charge Zone (“Zone”) and also tracks history of their visits into the zone.

What information does the Application obtain and how is it used?

User Provided Information

For purposes of account registration, we might require users to provide their email address and a unique password combination of which will identify the user an allow them to access their data about their visits to the Congestion Charge Zone.

Upon installing the application user will be requested to provide access to location information and motion information. We use location information to identify whether a user of the application is within the zone or travelling towards it. We use motion information to distinguish between user driving a car or performing other forms of movements to make sure we register only relevant information.

Automatically Collected Information

The Application may collect information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your device, operating system, the kind of Internet browsers you use, and information about the way you use the Application.

Does the Application collect precise real-time location information of the device?

This Application does collect precise information about the location of your mobile device only according to the system settings, which user sets upon first opening of the application.
The application uses device location data to identify whether the user is within the Congestion Charge Zone or whether the user is travelling towards it. The app retains user’s location and stores it in our Google Cloud-based secure systems to provide the user with their history of visits to the zone.

Do third parties see and have access to information obtained by the Application?

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties just in the ways that we describe in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

as required by law, such as to comply with a subpoena or similar legal process;

when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules outlined in this privacy statement.

If London App Works LTD is involved in a merger, acquisition, or sale of all or a portion of its assets, we will notify you via email or a prominent notice on our Web site. If any change in ownership or uses of this information occurs, as well as any choices you may have regarding this information we will make sure to notify you.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via in-app support chat.

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time after that. We will maintain Automatically Collected information for up to 24 months and after that may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us via in-app chat or at support@londonappworks.co.uk, and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required for the Application to function correctly.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@londonappworks.co.uk. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. We advise you to consult this Privacy Policy regularly for any changes, as continued use is considered approval of all changes. You can check the history of this policy by clicking here.

Your Consent

By using the Application, you are consenting to our processing of your information as outlined in this Privacy Policy now and as amended by us. The processing means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States, your information will be transferred, processed and stored there under United States privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at support@londonappworks.co.uk